Frequently Asked Questions

How long will it take to receive my order?

You will received a confirmation email once your order has been processed and then you will received another email with your tracking information shipping from USPS. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates.

Can I exchange my item?

Yes, we do offer exchanges and should be made up 7 days of you receiving your order. Please email Info@classecloset.com to begin the request.

What is the exchange address?

Classé Closet
P.O Box 720187
Orlando, FL 32872

I no longer want my item. Can I receive a refund?

No, we accept merchandise for store credit within 7 days of receiving your order. We do not offer refunds or exchanges, only store credit. All items must have original tags attached and be in their original condition, unwashed, unworn and without damage. We reserve the right to refuse any merchandise that does not meet our requirements to be eligible for a return. Bodysuits, swimwear, white items, lingerie, sale items, shoes, accessories excluded and are FINAL sale.

Do you provide return shipping labels?

No, we do not offer return labels as exchanged items are made at the customers own costs. We suggest that you use USPS which is most cost-efficient to ship items.

Can I cancel my order once it has been placed?

No, we process orders quickly to ensure that you received your order in a timely fashion. Once the order has been placed we are not able to cancel it.

How long does it take to receive store credit?

When we received your exchange item, we will process the exchange within 3-5 business days. Once your exchange item has been processed and your store credit issued, you will receive a store credit code at the email which you provided at the time of purchase. Please check your spam folders for this store credit.

Can I modify my address after it has been validated?

Yes, this option is possible as long as your order has not been completely processed and shipped. Please contact us as soon as possible to make that update.